voice portal

Voice portals form the telephone access of customers and interested parties to a company. They are therefore functionally comparable with portals on the Internet. Via this central company access, the customer can be quickly informed and, if necessary, his data can be changed.

A voice portal can take over database-supported interaction and dialog functions. One of the decisive factors in the rapid development of voice portals has been the improvement of speech recognition and the development of user-friendly voice dialog systems. The intelligence of such systems can derive preferences and user profiles from the caller's behavior and, based on this, improve customer satisfaction and determine the caller's needs.

Voice portals can provide user-guidedinformation on account balances, train and flight connections, traffic reports, as well as assistance with service and maintenance.

They can be used wherever a large number of telephone inquiries can be answered routinely. For this purpose, the inquiries are categorized and can then be answered via voice or keyboard-controlled systems, such as systems for Interactive Voice Response( IVR). Voice portals are used by network operators, financial service providers, in companies, call centers, help desks and TV applications such as TED voting, movie orders for pay-per-view or teleshopping.